Terms and Conditions
FZ-LLC
Modification of Terms
Moreover, if you have any helpful suggestions on improvement or any inquiries about this agreement, or any comments or concerns about our site or our services, or have any technical issues during your usage of the site, please forward your complaints, suggestions, and queries to [email protected].
- Customer Obligation
- Price, Payment Method
- Value Added Tax
- Registered Matters & Procedures
- Intellectual Property
- Cancellation & Refunds policy
- Customers Access Restrictions
- Storage File Responsibilities
- Delivery Issues
- Exchange or Return of Goods
- Delivery Policy
- Unforeseen Circumstances
- Indemnity, Governance of Laws
- Termination; Breach of this Agreement
- General Information
Customer Obligations
Price, Payment Method
- Prices on the quotation are clearly marked in US Dollar
- Payment should be processed and completed by credit card, bank payment, or money on delivery.
- When an order is paid 50% upfront, the remaining 50% is expected to paid on delivery and failure to pay the remaining balance we would have to withhold the product.
- Proof of payment should be shared with us for all payments made before we are able to proceed with the production of content.
- Banks might take up to two business days for any transactions to appear on their system, which can cause a delay in the production of orders if you wait till the last minute to make payment. Please be advised.
- It is the responsibility of the customer to make sure certain information provided, for the aim of the Order and its delivery, are correct with enough funds or credit facilities readily accessible to cover the total cost of the products
Value Added Tax
From January 1st, 2018, the UAE has introduced VAT at a customary rate of 5%, which is chargeable for products and services within the UAE. Also, we would like to bring to your notice that every order placed on JVDR FZ-LLC, — whether or not through the website, by phone, email, or personally at the workplace — from January 1st, 2018 will incur VAT wherever VAT is applicable.
Registered Matters • Procedures
- The customer is sure that the information provided to the JVDR FZ-LLC, is accurate and up-to-date. The act of providing false or purposely omitting certain contact information, such as a Customer’s name, address, and/or telephone number when registering with JVDR FZ-LLC, is not acceptable and allowed. Also, disconnected or non-existent numbers are not permitted to be used by Customers as phone numbers
- The JVDR FZ-LLC, will not be answerable or held responsible for delayed delivery resulting from wrong or incomplete contact and/or delivery information, supplied by the Customer during registration.
- As a customer of JVDR FZ-LLC, you acknowledge and represent that you are an individual of at least 18 years of age, who can form legally binding contracts under applicable law.
- Your order of any of our services will be handled and processed in such a way that is exclusive to our company’s method of handling and processing. However, should the data not be available in any way, there might be production delays, in turn causing delivery delays. JVDR FZ-LLC, will not be held responsible or liable for data that is not readily available.
- The customer will be sent relevant notifications about the website service, product campaigns, or other forms of direct mail to the email address registered in the account.
Intellectual Property
Customer Access Restriction
- Customers will not make use of the Website in any way that results in the violation of the Terms, whether intentionally or unintentionally, or in a manner contrary to or in violation of any applicable national, federal or local law, rule, or regulation having the force of law.
- You will not use this website in any manner that could harm, infect, take over, disable, disrupt or otherwise impair any of our computer systems, including, however not restricted to, the servers, networks, or other related parts connected to or used for this web site, or in a very manner that's unlawful, harmful, threatening, defamatory, abusive, obscene, invasive of other’s privacy, hateful, fallacious or malicious.
- You will not interfere with the other party’s use of this website, or of any of the content, info or services provided on this website.
- You will not interfere or distrust the website or any server or network crucial to the operation of the Website; otherwise violates any native, national, or alternative applicable law or regulation; or use machine-driven tools to work the services on the website (scripts, etc.). You will not make use of the emblems, logos, and graphics on this website without JVDR FZ-LLC’s prior written consent.
- Any use of the website not specifically allowed under this agreement is strictly prohibited and should result, at our discretion, in the suspension or termination of your account.
Storage File Responsibilities
- By assessing our site you are providing us with information, files, data (“your files”) that you submit through E-mail or any other mode of communication. We do not claim any possession or exclusivity of your files, your files are still 100% yours. These terms do not grant us rights to your files, except for the few rights required to run the service. You give us permission that extends to trusted third parties we use to provide the services.
- We do not hold or save your print data for a long period of time.
- JVDR FZ-LLC will not be accountable for maintaining and protecting all of your files. We will not be liable for any loss or corruption of your files, or for any costs or expenses related to backing up or restoring any of your files.
Delivery Issues
- The customer does not respond or reply to our multiple attempts at contact and delivery.
- The customer is constantly away / out of the office, does not show a deliberate attempt in trying to coordinate a schedule to receive printed items.
- Customers are abroad on business/personal matters for an extended period of time.
Exchange or Return of Goods
- Incorrect or invalid information.
- We reserve the right to have you not utilize any of our digital work after refunding your order
- JVDR FZ-LLC isn't answerable for any damages or claims incurred by you or your business caused by receiving content that is altered or incomplete.
Unforeseeable Circumstances
We shall not be held liable for experiencing delays in performance as a result of unforeseen or uncontrollable factors like strikes, lockouts, riots, floods, severe weather, earthquakes, fires, casualty, acts of God, acts of public enemy, epidemic, quarantine restrictions, freight embargo, lack of transportation, government restrictions of priority, litigation, insurrection, war, inability to obtain needed materials and other acts of failures beyond our control. During the continuance of any such event, the customer may by written notice to JVDR FZ-LLC elect to end the contract and pay for only work done and materials used, but subject thereto shall otherwise accept delivery when available.
- Any claim that the content infringes the intellectual property rights of a third party.
- Any break of warranty, representation, or obligation in or arising out of these Terms and Conditions.
- Your use of the website is in violation of these terms and conditions; and
- Arising from your use or conduct on the website.
Termination; Breach of This Agreement
General Information
- JVDR FZ-LLC maintains the website www.jv-dr.com
- United Arab of Emirates is our country of domicile and stipulates that the governing law is the local law.
- Cardholder must retain a copy of transaction records and Merchant policies and rules
- User is responsible for maintaining confidentiality.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
- If you make a payment for our services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.